Privacy Policy
We value your trust and to honour that trust, Learn-E adheres to ethical standards in gathering, using, and safeguarding any information you provide. Klaversof Techsolutions LLP (operating the brand name Learn-E), is a Limited Liability Partnership (LLP) (hereinafter referred as Company/company), incorporated in India, for providing various software and technical solutions. This privacy policy governs your use of the application 'Learn-E' ('Application'), and other associated products and services managed by the Company. Please read this privacy policy ('Policy') carefully before using the Application, services and products, along with the Terms & conditions of Use ('T&C') provided on the Application (APP). Your use of the Application or services in connection with the Application or products ('Services'), or registrations with us through any mode including through SD cards, tablets, mobiles or other storage/transmitting device shall signify that you understand, agree and consent to this Privacy Policy and agree to be legally bound by the same. If you do not agree with the T&C of this Policy, do not use the Application, our products or avail any of our Services.
User Provided Information
The Application/services/products obtain the information you provide when you download or register for the Application or services or products. When you register with us, you generally provide (a) your name, email address, location, phone number, college name, class of study and year; (b) transaction-related information such as when you make purchases, respond to any offers, or download or use applications or services from us; (c) information you provide us when you contact us for help or giving feedback or for queries. The said information collected from the users could be categorized as “Personal Information”, “Sensitive Personal Information”, and “Associated Information” as per the prevailing law. Personal Information, Sensitive Personal Information and Associated Information (each as individually defined under the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (the “Data Protection Rules”)) as amended from time to time, shall collectively be referred to as 'Information' in this Policy. We may use the Information to contact you from time to time, to provide you with the Services, important information, required notices, notifications and marketing promotions. We will ask you when we need more information that personally identifies you (personal information) or allows us to contact you. We will not differentiate between who is using the device to access the Application, Services or products, so long as the log-in/access credentials match with yours. In order to make the best use of the Application/Services/products and enable your Information to be captured accurately on the Application/Services/products, it is essential that you have logged in using your own credentials. You may choose, at all times, the option to not provide the Personal Information or Sensitive Personal Information, which we seek from you. Further, you shall, at any time while using the Application/Services/products, also have an option to withdraw your consent given earlier to us to use such Personal Information or Sensitive Personal Information. Such withdrawal of the consent is required to be sent in writing to us at the contact details provided in this Policy below. In such event, however, the Company fully reserves the right not to allow further usage of the Application or provide any Services/products thereunder to you.
Automatically Collected Information
In addition, the Application/products/services may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application/Services/products. As is true of most Mobile applications, we may collect other relevant information as per the permissions that you provide. We use an outside billing/credit card processing company to bill you for goods and services which operate as per their usage terms and conditions. By having a Learn-E account you have explicitly given consent for us to capture images (followed by analysis), camera/mic permissions to make video calls and record the same.
Use of your Personal Information
Our primary goal in collecting your Personal Data and other personal information is to provide you a safe, efficient and smooth experience. We may use the collected Information to analyse trends, to conduct research, to administer the Application/Services and products, to learn about each user's usage patterns and movements around the Application/Services and products and to gather demographic information and usage behaviour about our user base as a whole. Aggregated and individual, anonymized and non-anonymized data may periodically be transmitted to external service providers to help us improve the Application, products and our Services. We will share your information with third parties only in the ways that are described below in this Policy. We may use the individual data and behaviour patterns combined with personal information to provide you with personalized content, and improve your experience. Third parties provide certain services which we may use to analyse the data and information to personalize, drive insights and help us better your experience or reach out to you with more value added applications, products, information and services. However, these third party companies do not have any independent right to share this information. We do not sell, trade or rent your Information to any third party unless, we have been expressly authorized by you either in writing or electronically to do so. We may at times provide aggregate statistics about our customers, traffic patterns, and related site information to reputable third parties, however this information when disclosed will be in an aggregate form and does not contain any of your Personally Identifiable Information. Learn-E will occasionally send email notices or contact you to communicate about our Services, products and benefits, as they are considered an essential part of the Services/products you have chosen. We may disclose Information:
Access to your Personal Information
We will provide you with the reasonable means to ensure that your Personal Information is correct and current. If you have filled out a user profile, we will provide an obvious way for you to access and change your profile from our Application/Services/products. We adopt reasonable security measures to protect your password from being exposed or disclosed to anyone.
Cookies
We transfer cookies (small files containing a string of characters) to your mobile or computer, thereby uniquely identifying your browser. Cookies are used to track your preferences, help you login faster, and aggregated to determine user trends. This data is used to improve our offerings, and services. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Some of our features and services may not function properly if your cookies are disabled.
Links
We may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve our customized content. Clicking on links may take you to sites outside our domain/Application. We are not responsible for the privacy practices of outside domains/Applications. This Privacy Policy applies solely to information collected by our Application. You acknowledge and agree that We are not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such Websites or resources. These third-party service providers and Third-Party Sites may have their own privacy policies governing the storage and retention of your personal information that you may be subject to. We recommend that when you enter a Third-Party Site, you review the Third Party Site’s privacy policy as it relates to safeguarding your personal information. We use third-party advertising companies to serve ads when you visit the Website.
Alerts
We may alert you by email or phone (through sms/WhatsApp/call/notifications) to inform you about new service offerings or other information which we feel might be useful for you and you indemnify the Company against any violation of applicable UCC laws.
Consulting
We use third parties to help us provide services to You including the fulfilment of service, processing of payments, monitoring site activity, conducting surveys, maintaining our database, administering emails, and administering contents, and to provide aggregate, comparative information on the performance of our website to us and a select group.
Public Forums
When you download and register on our Application you provide your personal information such as display photo, name of college, level of study and year, mobile number which will be made available to all users, and will be in the public domain. Anyone who downloads the Application and registers with the same college name will be able to see your information. All such sharing of information is done at your own risk.
Security
We are concerned about safeguarding the confidentiality of your Information. We provide physical, electronic, and procedural safeguards to protect Information we process and maintain. For example, we limit access to this Information to authorized employees only who need to know that information in order to operate, develop or improve our Application/Services/products. Please be aware that, although we endevour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
How long do we retain user data?
Currently, we plan to retain user data while an account is active and for at least three years afterward. We may alter this practice according to legal and business requirements. For example, we may lengthen the retention period for some data if needed to comply with law or voluntary codes of conduct. Unless otherwise prohibited, we may shorten the retention period for some types of data if needed to free up storage space.
Log information
When you access our Application, our servers automatically record information that your browser sends whenever you visit Application. These server logs may include information such as your web request, internet protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
User communications
When you send an email or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services.
Changes to this Statement
As the Company evolves, our privacy policy will need to evolve as well to cover new situations. You are advised to review this Policy regularly for any changes, as continued use is deemed approval of all changes.
Your Consent
We believe that, every user of our Application/Services/products must be in a position to provide an informed consent prior to providing any Information required for the use of the Application/Services/products. By registering with us, you are expressly consenting to our collection, processing, storing, disclosing and handling of your information as set forth in this Policy now and as amended by us. Your information will be processed in any way, including, but not limited to, collecting, storing, deleting, using, combining, sharing, transferring and disclosing information.
Conditions of use
It is not assured that this Application, its servers, or email sent by us or on our behalf are virus free though efforts are made for towards this end. We will not be liable for any damages of any kind arising from the use of this Application, including, but not limited to compensatory, direct, indirect, incidental, punitive, special or consequential damages, loss of data, goodwill, business opportunity, income or profit, loss of or damage to property and claims of third parties.
Governing Law and Jurisdiction
In the event of any dispute arising between the parties with respect to this Agreement, the same will be resolved through a two-step Alternate Dispute Resolution mechanism.
Stage 1: Mediation. In case of a dispute, the matter will first be attempted to be resolved by a sole mediator who is a neutral third party and will be selected at the mutual acceptance of a proposed mediator by both parties. Both parties may raise a name for sole mediator and in case both parties accept the proposed name, the said person shall be appointed as sole mediator. In any case the parties are not able to reach a consensus within two proposed mediators, the Company reserves the right to decide who the final mediator is. The decision of the mediator is not binding on both parties, however the parties in good faith will attempt to bind by the decision.
Stage 2: Arbitration. In case that mediation does not yield a result suitable or preferred by any one of the parties, arbitration may follow and the matter shall be referred to the Sole Arbitrator and the arbitration shall be in accordance with Arbitration and Conciliation Act of 1996. The language of arbitration proceeding shall be English. The seat and place of arbitration shall be Delhi, and the decision of the Arbitrator shall be final and binding on both parties herein. If the dispute cannot be resolved by this two-step Alternate Dispute Resolution mechanism, it shall be referred to the exclusive jurisdiction of courts in Delhi, India and shall be governed by the Indian laws.
Contact Information
Our Grievance Officer shall undertake all reasonable efforts to address your grievances at the earliest possible opportunity. You may contact us at: Grievance Officer: Mr. Shrish Kumar Singhal, Address: D-40, Sector 108, Noida-201301, India. Reach out to us on klaversof@gmail.com, in case of any queries.
Terms & Conditions
These Terms & Conditions (“T&C”) of (a) use of our applications (“Application”) or any products or services in connection with the Application/Products (“Services”) or (b) any modes of registrations or usage of products, including through SD cards, tablets, mobiles or other storage/transmitting device are between Klaversof Techsolutions LLP (“Company/We/Us/Our”) and its users (“User/You/Your”).
These T&C constitute an electronic record in accordance with the provisions of the Information Technology Act, 2000 and the Information Technology (Intermediaries guidelines) Rules, 2011 thereunder, as amended from time to time.
Please read the T&C and the privacy policy of the Company (“Privacy Policy”) with respect to registration with us, the use of the Application, Services and products carefully before using the Application, Services or products. In the event of any discrepancy between the T&C and any other policies with respect to the Application or Services or products, the provisions of the T&C shall prevail.
Your use/access/browsing of the Application or the Services or products or registration (with or without payment/with or without subscription) through any means shall signify Your acceptance of the T&C and Your agreement to be legally bound by the same.
If You do not agree with the T&C or the Privacy Policy, please do not use the Application or avail the Services or products. Any access to our Services/Application/products through registrations/ subscription is non transferable.
1. Except as mentioned below, all information, content, material, trademarks, services marks, trade names, and trade secrets including but not limited to the software, text, images, graphics, video, script and audio, contained in the Application, Services and products are proprietary property of the Company (“Proprietary Information”). No Proprietary Information may be copied, downloaded, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any way without obtaining prior written permission from the Company and nothing on this Application or Services or products shall be deemed to confer a license of or any other right, interest or title to or in any of the intellectual property rights belonging to the Company, to the User. You may own the medium on which the information, content or materials resides, but the Company shall at all times retain full and complete title to the information, content or materials and all intellectual property rights inserted by the Company on such medium. Certain contents on the Application may belong to third parties. Such contents have been reproduced after taking prior consent from said party and all rights relating to such content will remain with such third party. Further, you recognize and acknowledge that the ownership of all trademarks, copyright, logos, service marks and other intellectual property owned by any third party shall continue to vest with such party and You are not permitted to use the same without the consent of the respective third party.
2. Your use of our products, Application and Services is solely for Your personal and non-commercial use. Any use of the Application, Services or products or their contents other than for personal purposes is prohibited. Your personal and non-commercial use of this Application, products and / or our Services shall be subjected to the following restrictions:
2.1 You will not decompile, reverse engineer, or disassemble the contents of the Application/Services/products or modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Application and/or Services/products, or remove any copyright, trademark registration, or other proprietary notices from the contents of the Application and/or Services/products.
2.2 You will not (a) use this Application and/or any of our product/s or Service/s for commercial purposes of any kind, or (b) advertise or sell the Application or any products, Services or domain names or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind, or (c) use the Application and/or our products and Services in any way that is unlawful, or harms the Company or any other person or entity as determined by the Company.
2.3 No User shall be permitted to perform any of the following prohibited activities while availing our Services:
3. Our Website (www.klaversof.com) provides Users with access to information about the company and the various services/ products being offered by us. The Website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to the Website from another website or document without the Company's prior written consent.
4. The Company's products and/or Services, including the Application, are compatible only with certain devices/tablets/instruments/hardware. The Company shall not be obligated to provide workable products and/or services for any instrument.
5. The User acknowledges that he/she has not been induced by any statements or representations of any person with respect to the quality or conditions of the products and that User has relied solely on the investigations, examinations and inspections as the User has chosen to make and that the Company has afforded the User the opportunity for full and complete investigations, examinations and inspections.
6. While the Company has made efforts to train the personnel engaged in the sales and services relating to its products to enable quality control, it makes no warranties or representations whatsoever regarding the quality and competence of such personnel and would not be responsible for any deviant behaviour of any such personnel. Any feedback from User relating to the same is most welcome and Company reserves the right and discretion to take any action in this regard.
7. Persons who are "competent/capable" of contracting within the meaning of the Indian Contract Act, 1872 shall be eligible to register for the Application/Products/Services. Persons who are minors, un-discharged, insolvents etc. are not eligible to register for Our products or Services. The Company will not be responsible for any consequence that arises as a result of misuse of any kind of Our Application or any of Our products or Services. By using the products or Services You warrant that all the data provided by You is accurate and complete. The Company reserves the right to terminate Your subscription and/or refuse to provide You with access to the products or Services if it is discovered that You are under the age of 18 (eighteen) years. You acknowledge that the Company does not have the responsibility to ensure that You conform to the aforesaid eligibility criteria. It shall be Your sole responsibility to ensure that You meet the required qualification. The Company reserves the right to ask additional information from You or disable your services if the information provided by You is noticed/ found to be incorrect.
8. The Company may, based on any form of access to the Application (including free download/trials) or Services or registrations through any source whatsoever, contact the User through WhatsApp, sms, email and call, to give information about its products as well as notifications on various important updates. The User expressly grants such permission to contact him/her through telephone, SMS, e-mail and holds the Company indemnified against any liabilities including financial penalties, damages, expenses in case the User's mobile number is registered with Do not Call (DNC) database. By registering yourself, you agree to make your contact details available to Our employees, associates and partners so that you may be contacted for providing information and promotions through telephone, SMS, email etc.
9. Upon downloading of Application/registration through any means whatsoever, the Company may contact You through the registered mobile number or e-mail to enable effective provision of Services. The User expressly permits the Company to contact him/her, through the above mentioned means at any time post registration. Further, the Company shall have the right to monitor the download and usage of the Application/Services/products and the contents thereof by the User, to analyse such usage and discuss the same with the User to enable effective and efficient usage of the Services.
10. In order to access the Services and to avail the use of the Application/products, You shall be required to register yourself with the Application/Services/products, and maintain an account with the Application/Services/products. You will be required to furnish certain information and details, including Your name, mobile number, year of birth, e-mail address, college name, level of study and year, payment information (credit/debit card details) if required, and any other information deemed necessary by the Application or services. With respect to the provision of information, the following may be noted:-
11. It is Your sole responsibility to ensure that the account information provided by You is accurate, complete and latest.
12. You shall be responsible for maintaining the confidentiality of the account information and for all activities that occur under Your account. You agree to (a) ensure that You successfully log out from Your account at the end of each session; and (b) immediately notify the Company through email of any unauthorized use of Your account. We shall not be liable for any loss or damage arising from Your failure to comply with this provision.
13. You acknowledge that Your ability to use Your account is dependent upon external factors such as internet service providers and internet network availability and the Company cannot guarantee accessibility to the Application or services at all times. In addition to the disclaimers set forth in the T&C, the Company shall not be liable to You for any damages arising from Your inability to log into Your account and access the services of the Application at any time.
14. The company will connect the student with a suitable Mentor for the classes. The classes will be held through public platform such as Google meet or Zoom or any other platform. The classes shall be attempted to be held as per convenience of both the student and the mentor, however it may not be assured for all the classes. The mentor and student may be provided the credentials of each other and they may be advised to arrange the classes at their own as per their mutual convenience. Once the assured number of classes are over, both shall notify the Company through email. In case, any one of mentor or student is not satisfied, the refund of payment may be made to the student for the classes ‘not held’ only, after confirming from the mentor. No payment against the classes held shall be refundable under any circumstances and the student shall be bound by the same. The payment to mentor shall be made only after completion of assured number of classes only. The company will try to make efforts to ensure the above and the person registering with the Company agrees to indemnify the company against any failure in this regard.
15. You agree to defend, indemnify and hold harmless the Company, its officers, director partners, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) Your use of and access of the Application/Services/products; (ii) Your violation of any term of these T&C or any other policy of the Company; (iii) Your violation of any third party right, including without limitation, any copyright, property, or privacy right; or (iv) any claim that Your use of the Application/Services/products has caused damage to a third party. This defense and indemnification obligation will survive these T&C.
16. In no event shall the Company, its officers, director partners, employees, partners or agents be liable to You or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits or any other claim arising out, of or in connection with, Your use of, or access to, the Application.
17. In the event of Your breach of these T&C, You agree that the Company will be irreparably harmed and may not have an adequate remedy in money or damages. The Company therefore, shall be entitled in such event to obtain an injunction against such a breach from any court of competent jurisdiction. The Company's right to obtain such relief shall not limit its right to obtain other remedies.
18. Any violation by You of the T&C may result in immediate suspension or termination of Your Account apart from any legal remedy that the Company can avail. In such instances, the Company may also disclose Your Account Information if required by any Governmental or legal authority. You understand that the violation of these T&C could also result in civil or criminal liability under applicable laws.
19. The T&C shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Further, the T&C shall be subject to the exclusive jurisdiction of the competent courts located in Delhi and You hereby accede to and accept the jurisdiction of such courts.
20. The Company has the right to change modify, suspend, or discontinue and/or eliminate any aspect(s), features or functionality of the Application or the Services as it deems fit at any time without notice. Further, the Company has the right to amend these T&C from time to time without prior notice to you. The Company makes no commitment, express or implied, to maintain or continue any aspect of the Application. You agree that the Company shall not be liable to You or any third party for any modification, suspension or discontinuance of the Application/Services. All prices are subject to change without notice.
21. General Provisions:
Notice: All notices served by the Company shall be provided via email to Your account or as a general notification on the Application. Any notice to be provided to the Company should be sent to klaversof@gmail.com
22. Entire Agreement: The T&C, along with the Privacy Policy, and any other guidelines made applicable to the Application from time to time, constitute the entire agreement between the Company and You with respect to Your access to or use of the Application, Website and the Services thereof.
Assignment: You cannot assign or otherwise transfer Your obligations under the T&C, or any right granted hereunder to any third party. The Company’s rights under the T&c are freely transferable by the Company to any third parties without the requirement of seeking Your consent.
Severability: If, for any reason, a court of competent jurisdiction finds any provision of the T&C, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the T&C shall continue in full force and effect.
Waiver: Any failure by the Company to enforce or exercise any provision of the T&C, or any related right, shall not constitute a waiver by the Company of that provision or right.
Relationship: You acknowledge that Your participation on the Application, does not make You an employee or agency or partnership or joint venture or franchise of the Company.
23. The Company provides these T&C so that You are aware of the terms that apply to your use of the Application and Services. You acknowledge that, the Company has given You a reasonable opportunity to review these T&C and that You have agreed to them.
24. Feedback: Any feedback or information You provide with respect to the Application or other profiles shall be deemed to be non-confidential. The Application shall be free to use such information on an unrestricted basis. Further, by submitting the feedback, You represent and warrant that (i) Your feedback does not contain confidential or proprietary information of You or of third parties; (ii) the Company is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) the Application may have something similar to the feedback already under consideration or in development; and (iv) You are not entitled to any compensation or reimbursement of any kind from the Company for the feedback under any circumstances, unless specified.
25. Under no circumstances shall the Company be held responsible in any manner for any content provided by other users even such content is offensive, hurtful or offensive. Please exercise caution while accessing the Application.
26. Customer Care: We make all best endeavours to provide You with a pleasant experience. In the unlikely event that You face any issues, please contact us at klaversof@gmail.com.
27. DISCLAIMER: The application and the services are provided on an "as is" basis with all faults and without any warranty of any kind. The company hereby disclaims all warranties and conditions with regard to the application/products, website and the services, including without limitation, all implied warranties and conditions of merchantability, fitness for a particular purpose, title, accuracy, timeliness, performance, completeness, suitability and non-infringement. Additionally, the company shall not be liable for any damages arising out of or in connection with the use or performance of this application, or the services. Your use of any information or materials on the applications/services/products is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that services provided by us meet your specific requirements. Further, though we are committed to protecting your privacy, we do not promise, and you should not expect, that your personal information will always remain private. As a user, you understand and agree that you assume all responsibility and risk for your use of the applications/services/products.